Privacy Policy

Last updated: April 4, 2026

1. Introduction

EasyPrimeReturns ("we," "us," or "our") operates the easyprimereturns.com website and the EasyPrimeReturns package return pickup service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

EasyPrimeReturns is an independent service and is not affiliated with, endorsed by, or sponsored by Amazon.com, Inc., Whole Foods Market, or UPS.

2. Information We Collect

Personal Information You Provide

When you use our service, we may collect the following information:

  • Contact information: Name, email address, phone number
  • Address information: Pickup address including street, apartment/unit number, and ZIP code
  • Payment information: Payment method details processed through our third-party payment providers (Venmo, Zelle, CashApp, or card processor)
  • Return details: Screenshots of return QR codes, photos of packages, number of packages, and return type (Whole Foods or UPS)
  • Communications: Messages you send to us via email, forms, or other channels

Information Collected Automatically

  • Usage data: Pages visited, time spent on pages, clicks, and referring pages
  • Device information: Browser type, operating system, device type, and screen resolution
  • Location data: General geographic location based on IP address (we do not track precise GPS location)

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your return pickup requests
  • Confirm pickup schedules and send drop-off confirmations
  • Verify that packages meet our size and weight limits
  • Process payments for our services
  • Communicate with you about your account and pickups
  • Improve our service, routes, and scheduling
  • Send service updates and, with your consent, promotional communications
  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers: Payment processors, email/SMS providers, and hosting services that help us operate our business
  • Drop-off locations: We present your return QR codes at Whole Foods or UPS locations on your behalf to complete the return
  • Legal requirements: When required by law, regulation, or legal process
  • Business transfers: In connection with a merger, acquisition, or sale of assets

5. Return QR Codes and Package Photos

QR code screenshots and package photos you provide are used solely to verify and process your return. We retain these images only for the duration needed to complete the return and confirm drop-off (typically 30 days), after which they are deleted.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Account information is retained for the duration of your account plus 12 months. Transaction records are retained for up to 3 years for accounting purposes.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of promotional communications
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at privacy@easyprimereturns.com.

9. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyze site usage. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

EasyPrimeReturns
San Antonio, TX